The incident leading to an unexpected slowdown in products restoration from the ONDA Cloud Archive, has been fixed on 27 November 2020 and the service has been restored to its nominal performances. We apologise for any inconvenience this might have caused to your activities.
Since 26 November 2020 at 12.00 CEST we have been experiencing an unexpected slowdown associated with products restoration from the ONDA Cloud Archive.
As a consequence, users might experience a delay of several hours when ordering products that are stored on the ONDA Cloud Archive.
We are currently working on the issue and apologise for any inconvenience this may cause to your activities.
Further to the launch of the new ONDA User Portal last 24 September, as already communicated the legacy User Portal is being dismissed today, 24 November 2020.
As from now, users will therefore only be able to access our new User Portal:
if you have already created an account, please Login to the new User Portal using the same credentials as the legacy User Portal
if you are a new user, please Register
Please Contact Us if you should need further support.
As part of our continuous effort to provide our users with the best possible service, ONDA is pleased to announce the launch of our New User Portal.
The new platform will improve the service we offer to our customers by increasing usability and ease of access to information.
Access to the ONDA User Portal is available on all pages of the ONDA Web Portal through the LOGIN link.
Users need to register on the ONDA User portal in order to:
Download products from [...]
Maintenance activities are scheduled on Thursday 24 September 2020 from 10:00 until 14:00 CEST.
During this maintenance window, the following functions may be unavailable from time to time:
Download and Order from the ONDA Catalogue
Login and Register to the ONDA User Portal
Users who have bought Cloud resources can access them nominally.
Further to our previous communication on the Access to Advanced API exclusively in Legacy mode, we confirm that as from today, 16 June 2020, access to products through the Advanced API (ENS - Elastic Node Server) is only available in the “Legacy mode”, that is accessing data in their original product format.
The possibility to access to products in the custom ENS format has therefore been disabled.
Instructions on how to access the Advanced API (ENS) filesystem can be found here
We wish to inform our users that as from Thursday 15 June 2020, access to products through the Advanced API (ENS - Elastic Node Server) will only be available in the “Legacy mode”, that is accessing data in their original product format – the possibility to access to products in the custom ENS format will therefore be disabled.
ENS extends traditional File or Object Storages by exposing not only standard Directories and Files but breaking them down further in a logical [...]
With reference to our recent operational news on the planned OpenStack API Update, we wish to inform our users that, due to the current exceptional circumstances and in order to ensure that every user is in the best situation to handle the change, it has been decided to postpone the end of life of the Keystone version 2.0 API.
What do users have to do?
There is no impact on those users already using Keystone version 3.0 API.
For those users currently using [...]
In order to offer the very latest features of our Public Cloud solution, we will need to update the ONDA OpenStack API used to order a key component: Keystone.
Keystone is the authentication and authorisation API that manages the ONDA Public Cloud infrastructure.
Please note that this only applies to users having direct access to the ONDA OpenStack API for the management of Virtual Resources and storage solutions.
When will the update take place?
On 24 March 2020 (postponed), we will disable version [...]