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How to Register to the ONDA User Portal

Registration Overview

Registration to the ONDA User Portal is required in order to:

  • Open and manage support requests with the Helpdesk
  • Access the following ONDA Services – please visit the Services pages on the ONDA Web Portal for more information:
    • Data Access – Download
    • Data Access – Advanced API
    • Cloud resources – Virtual Servers
    • Cloud resources – Custom Environments
    • Managed Services – Business Support
    • Managed Services – Data Hosting
    • Managed Services – Managed Support

Access Registration page

  • Access to the ONDA User Portal Registration page is available on all pages of the ONDA Web Portal from the Login/Register link, which is placed on the header banner (on top of the navigation bar):

 

Access is also available from the Order and Access buttons in the Services pages of the ONDA Web Portal:

 

Registration Steps

When clicking on Login/Register or Order or Access links and buttons, the following pop-up window comes up:

Click the Register button to display the Registration page:

Follow these steps to complete your registration and Login:

  1. Enter your First name
  2. Enter your Last name
  3. Enter a valid Email address
    Note: the email address you use for registering to ONDA cannot be changed at a later stage. If you wish to change email address, you will have to register a new ONDA account.
  4. Create and Enter a temporary password (the length must be between 8 and 30 characters)
  5. For verification, please re-enter your temporary password
  6. Agree to the ONDA Terms & Conditions by selecting the checkboxes
  7. Click the Register button
  8. A pop-up window will confirm your successful registration
  9. Go to your mailbox and open the email from no-reply@eng.serco.eu (please check the Junk mailbox if you do not receive it immediately)
  10. Click the link in the email to confirm your ONDA User Portal Registration. The user is redirected to a page to reconfigure the temporary password.
  11. Enter the temporary password created at registration
  12. Enter a new password, following these requirements:

Your ONDA password must:

  • Be from 8 to 30 characters long
  • Contain at least 1 digit (numeric character)
  • Contain at least 1 lower case letter (alphabetic character)
  • Contain at least 1 upper case letter (alphabetic character)
  • Not contain white spaces
  • Contain at least 1 special character amongst: . # ! – _ $
  1. For verification, please re-enter your new password
  2. Click the Login button