Following the incident in the retrieval of Sentinels products, users are informed that we fully recovered the delay in the publication of those products on ONDA Catalogue since 22 October 2021, and thus the service has been restored to its nominal performances. We apologise for any inconvenience this might have caused to your activities.
The incident leading to an unexpected slowdown in the retrieval of new Sentinels products has been fixed. We are currently recovering the accumulated delay, which will take some more time to be completed. We apologise for any inconvenience this might have caused to your activities.
We are experiencing an unexpected slowdown associated with the retrieval of new Sentinels products. As a consequence, there is an increasing delay in their publication on ONDA Catalogue. We are currently working on the issue and will promptly publish relevant updates as soon as possible.
21 May 2021
The migration of data from the secondary ONDA Catalogue to the primary one, including products from 10 March to 13 April 2021, has been completed.
Thus, the primary ONDA Catalogue is providing again access to the complete ONDA data offer.
The secondary ONDA Catalogue will be dismissed on 25 May 2021.
15 April 2021
The ONDA View service has been restored and is now available to ONDA users.
The ONDA Advanced API (ENS) service, previously limited to products published since 19 March 2021, is now supporting the access to the complete data offer, as published [...]
Since 26 November 2020 at 12.00 CEST we have been experiencing an unexpected slowdown associated with products restoration from the ONDA Cloud Archive.
As a consequence, users might experience a delay of several hours when ordering products that are stored on the ONDA Cloud Archive.
We are currently working on the issue and apologise for any inconvenience this may cause to your activities.
The ONDA services experienced an unscheduled downtime on 28 January 2020 from 10:15 to 11:45 CET.
During this period, users connected to the ONDA web portal, the Catalogue or the Advanced API (ENS) might have experienced issues.
All services have now resumed and are back to nominal operation.
We apologise for the inconvenience that this may have caused to your activities.