Incidents

Unscheduled Downtime

Due to a network issue during a OVHcloud maintenance, the ONDA Services have not been reachable on 13 October 2021 from 9:20 am to 10:22 am CEST.
All services are back to nominal operation. We apologise for any inconvenience this may have caused to the users.

Updates on major incident at OVHcloud infrastructure

21 May 2021 
The migration of data from the secondary ONDA Catalogue to the primary one, including products from 10 March to 13 April 2021, has been completed.
Thus, the primary ONDA Catalogue is providing again access to the complete ONDA data offer.
The secondary ONDA Catalogue will be dismissed on 25 May 2021.
 
15 April 2021
The ONDA View service has been restored and is now available to ONDA users.
The ONDA Advanced API (ENS) service, previously limited to products published since 19 March 2021, is now supporting the access to the complete data offer, as published [...]

Cloud Archive unexpected slowdown

Since 26 November 2020 at 12.00 CEST we have been experiencing an unexpected slowdown associated with products restoration from the ONDA Cloud Archive.
As a consequence, users might experience a delay of several hours when ordering products that are stored on the ONDA Cloud Archive.
We are currently working on the issue and apologise for any inconvenience this may cause to your activities.
 

Unscheduled downtime

The ONDA services experienced an unscheduled downtime on 28 January 2020 from 10:15 to 11:45 CET.
During this period, users connected to the ONDA web portal, the Catalogue or the Advanced API (ENS) might have experienced issues.
All services have now resumed and are back to nominal operation.
We apologise for the inconvenience that this may have caused to your activities.