Operations

Cloud Archive back to nominal performances

The incident leading to an unexpected slowdown in products restoration from the ONDA Cloud Archive, has been fixed on 27 November 2020 and the service has been restored to its nominal performances. We apologise for any inconvenience this might have caused to your activities.

Dismissal of legacy User Portal

Further to the launch of the new ONDA User Portal last 24 September, as already communicated the legacy User Portal is being dismissed today, 24 November 2020.
As from now, users will therefore only be able to access our new User Portal:

if you have already created an account, please Login to the new User Portal using the same credentials as the legacy User Portal
if you are a new user, please Register

Please Contact Us if you should need further support.

Launch of our New User Portal

As part of our continuous effort to provide our users with the best possible service, ONDA is pleased to announce the launch of our New User Portal.
The new platform will improve the service we offer to our customers by increasing usability and ease of access to information.
Access to the ONDA User Portal is available on all pages of the ONDA Web Portal through the LOGIN link.
Users need to register on the ONDA User portal in order to:

Download products from [...]

Access to Advanced API exclusively in Legacy mode

We wish to inform our users that as from Thursday 15 June 2020, access to products through the Advanced API (ENS - Elastic Node Server) will only be available in the “Legacy mode”, that is accessing data in their original product format – the possibility to access to products in the custom ENS format will therefore be disabled.
ENS extends traditional File or Object Storages by exposing not only standard Directories and Files but breaking them down further in a logical [...]

OpenStack API Update postponed

With reference to our recent operational news on the planned OpenStack API Update, we wish to inform our users that, due to the current exceptional circumstances and in order to ensure that every user is in the best situation to handle the change, it has been decided to postpone the end of life of the Keystone version 2.0 API.
What do users have to do?
There is no impact on those users already using Keystone version 3.0 API.
For those users currently using [...]

OpenStack API Update

In order to offer the very latest features of our Public Cloud solution, we will need to update the ONDA OpenStack API used to order a key component: Keystone.
Keystone is the authentication and authorisation API that manages the ONDA Public Cloud infrastructure.
Please note that this only applies to users having direct access to the ONDA OpenStack API for the management of Virtual Resources and storage solutions.
When will the update take place?
On 24 March 2020 (postponed), we will disable version [...]

Planned update on ONDA Cloud Archive

In our constant effort to increase the volume of ONDA datasets stored on our infrastructure, we regularly review user access to data products.
As a result of our analysis, we wish to inform you that, in addition to the datasets currently stored on the ONDA Cloud Archive (Sentinel-1 / -2 / -3 products older than 3 months, except for Sentinel-1 SLC data), starting from 20 February 2020 we will be moving a subset of the Sentinel-1 SLC products into the Cloud [...]

Improved access to ONDA Help resources

All the ONDA Help resources – including our User Guides as well as our step-by-step Tutorials – have now been integrated in our web portal as online documents.
This means that not only can our users now benefit from an easier navigation through the various documents, but they are also able to search for specific terms and jump immediately to the relevant guide sections.

Go to User Guides

Update on the ONDA Cloud Archive

Further to our recent news regarding the move of some ONDA public datasets to the ONDA Cloud Archive, please be informed that the move is currently ongoing.
The affected datasets are:

Sentinel-1 (except for SLC)
Sentinel-2
Sentinel-3

The archiving period for each dataset is published and updated on the relevant Data pages.
For any further clarification, please Contact Us.
Read more:

ONDA Cloud Archive
Catalogue – Tutorial
Catalogue Open Data Protocol (OData API) – User Guide